Range of Responsibilities and authorities:

Support deployment, operation, and maintenance of IT resources that include:

• Common IT equipment (PCs, Laptops, IP Phones, Monitors, peripherals.).
• Software.
• Office equipment e.g. printers.
• Network equipment e.g. switches, firewalls.
• Telecommunicating Internet, p2p, dark fiber lines.
• Monitor IT services via monitoring system.
• Internal desk phone system.
• MS Office 365 services e.g., license assignment, mailbox creation.

Support to operate and maintain access management system:

• CCTV system.
• Attendance recording system (fingerprint, FaceID, ESD, etc.).

Support users on a daily basis:

• Handle users’ requests in the form of tasks/tickets via IT Helpdesk system.
• Proactively follow up and complete assigned IT tasks in a timely manner.
• Diagnose, investigate, and troubleshoot computer hardware and software issues.
• Set up accounts for new users.
• Escalate unsolved issues to the next level of support where appropriate.

Create and update documentation for IT processes, troubleshooting guides, and system configurations.

Identify and suggest possible improvements or procedures.

REQUIREMENTS: 

University/ College degree with IT major.

Have at least 2 years in IT supporting (helpdesk).

Good English skills.

Good operating and troubleshooting (Office and network) knowledge.

Good Windows system infrastructure knowledge.

Good networking skills: CCNA, MCSA, etc. is an advantage.

Able to be on-call and work off-hours when needed.

Efficient communication and problem-solving skills.

Excellent organization skill coupled with carefulness and mindfulness is a big plus.