I. RANGE OF DUTIES:

1. Support (guide, troubleshoot, report, etc.) users on daily task

• PC operation (Software, hardware).
• Office equipment operation (Printer, scanner, etc.)

2. Support deployment and maintenance IT resource to users that includes the following:

• IT equipment (PC, laptop, etc.).
• Software.
• Office equipment,
• Network equipment.
• Telecommunication.

3. Make user guides, system documents and IT policy.

4. IT resources allocation and access management:

• Handle User access request to our systems by communicating through task.
• Handle and close helpdesk tasks and tickets.
• Communicate tasks and IT user issues to IT service team.

II. FORMAL REQUIREMENTS:

1. Education: College/ Bachelor degree with IT major

2. Professional knowledge of:

• Basic operate and troubleshoot IT equipment (Office and network) knowledge.
• Good Windows system infrastructure knowledge.
• CCNA or MCSA is an advantage.

3. Experience: Have at least 2 year in user supporting (Help Desk) or other fields related to communicate direct to end-users.

4. Foreign languages: Effective English is a must

• Good in reading and writing skill.
• Fluent in speaking and listening skill.

5. Others:

• Suitable characters: amiable, discipline, assiduous, self-motivated and work-smart.
• Able to be on-call and work off-hours when needed